Technical Support
IT Help Desks
Providing walk-up, in-person technical support.
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Help Center
Augusta University’s central IT department, the Division of Information Technology, provides a wide-range of institutional IT support, technology repair, and general and self-help resources, to assist our faculty, staff, and students within the Augusta University and AU Health Systems.
IT supported systems include, email, wireless networks, and phones. We also provide hardware and software support and technology services to our university, hospitals, departments and centers.
Having an issue with technology? Let us know!
Need Help?
Online Service Portal
One Stop Help
University: 706-721-4000
Health System: 706-721-7500
QLESS Arrives at Greenblatt & Reese Libraries for IT Help Desks
Log in to check the number of people in line and the expected wait time. You can sign in early to be next when you arrive. If summoned and you're not there yet, request more time via text to keep your place in line.
Self-Help
Search Knowledge Base articles from our database for step-by-step “how-to” guides, created to give you self-paced instructions for setting up and using many of Augusta University’s IT resources.
Search the IT Knowledge Base
Call
If you have an IT related question, or are in need of technology assistance, we have specified help desk lines for you to contact us:
- Augusta University, call 706-721-4000 (1-4000)
- AU Health System, call 706-721-7500 (1-7500)
In-person Help Desks
Reese Library
Summerville Campus
- Monday: 7:30am-8:00pm
- Tuesday: 7:30am-8:00pm
- Wednesday: 7:30am-8:00pm
- Thursday: 7:30am-8:00pm
- Friday: 7:30am-5:00pm
- Saturday: Closed
- Sunday: Closed
Greenblatt Library
Health Sciences Campus
- Monday: 7:30am-8:00pm
- Tuesday: 7:30am-8:00pm
- Wednesday: 7:30am-8:00pm
- Thursday: 7:30am-8:00pm
- Friday: 7:30am-5:00pm
- Saturday: Closed
- Sunday: Closed
Harrison Education Commons
Health Sciences Campus
- Monday: 7:30am-5:00pm
- Tuesday: 7:30am-5:00pm
- Wednesday: 7:30am-4:30pm
- Thursday: 7:30am-5:00pm
- Friday: 7:30am-5:00pm
- Saturday: Closed
- Sunday: Closed
Health Sciences Building
Health Sciences Campus
- Monday: Temporarily Closed
- Tuesday: Temporarily Closed
- Wednesday: Temporarily Closed
- Thursday: Temporarily Closed
- Friday: Temporarily Closed
- Saturday: Closed
- Sunday: Closed
*AU in-person help desks are closed for all observed national holidays and some student non-class days.