Augusta University’s central IT department, the Division of Information Technology, provides a wide-range of institutional IT support, technology repair, and general and self-help resources, to assist our faculty, staff, and students within the Augusta University and AU Health Systems.

IT supported systems include, email, wireless networks, and phones. We also provide hardware and software support and technology services to our university, hospitals, departments and centers.

Having an issue with technology? Let us know! 

Submit a help request

Need Help?

 Online Service Portal
 One Stop Help
University: 706-721-4000
Health System: 706-721-7500

QLESS Arrives at Greenblatt & Reese Libraries for IT Help Desks

Log in to check the number of people in line and the expected wait time. You can sign in early to be next when you arrive. If summoned and you're not there yet, request more time via text to keep your place in line.

In-person Help Desks

Person standing at the help desk location

Reese Library

Summerville Campus

  • Monday: Fall 24: 7:30am-8:00pm
  • Tuesday: Fall 24: 7:30am-8:00pm
  • Wednesday: Fall 24: 7:30am-8:00pm
  • Thursday: Fall 24: 7:30am-8:00pm
  • Friday: Fall 24: 7:30am-5:00pm
  • Saturday: Closed
  • Sunday: Closed
Person standing at the help desk location

Greenblatt Library

Health Sciences Campus

  • Monday: Fall 24: 7:30am-8:00pm
  • Tuesday: Fall 24: 7:30am-8:00pm
  • Wednesday: Fall 24: 7:30am-8:00pm
  • Thursday: Fall 24: 7:30am-8:00pm
  • Friday: Fall 24: 7:30am-5:00pm
  • Saturday: Closed
  • Sunday: Closed
Person standing at the help desk location

Harrison Education Commons

Health Sciences Campus

  • Monday: Fall 24: 7:30am-4:00pm
  • Tuesday: Fall 24: 7:30am-4:00pm
  • Wednesday: Fall 24: 7:30am-4:00pm
  • Thursday: Fall 24: 7:30am-4:00pm
  • Friday: Fall 24: 7:30am-4:00pm
  • Saturday: Closed
  • Sunday: Closed
Person standing at the help desk location

Health Sciences Building

Health Sciences Campus

  • Monday: Fall 24: 7:30am-12noon
  • Tuesday: Fall 24: 7:30am-12noon
  • Wednesday: Fall 24: 7:30am-12noon
  • Thursday: Fall 24: 7:30am-12noon
  • Friday: Fall 24: 7:30am-12noon
  • Saturday: Closed
  • Sunday: Closed

*AU in-person help desks are closed for all observed national holidays and some student non-class days.