We would like to offer our deepest condolences to you and your family for your loss. We realize this is a difficult time and are here to assist you with employee benefit-related items that need your attention.
Notify Employee’s Department
When an employee of Augusta University passes away, the employee’s supervisor or manager should be notified as soon as possible. If you are unsure of the contact information for the employees’ department, please contact us at:
Augusta University Human Resources
Phone: 706-721-9365
Email: HR_SERVICE_CENTER@augusta.edu
The employee's department will take the appropriate action to end the employee’s employment in the next 24 hours. After the action has been approved, it is sent to the OneUSG Connect-Benefits Center overnight by electronic file to update them on the employee’s passing.
AU Human Resources
Annex 1, 1499 Walton Way
(706) 721-9365
How AU Human Resources Benefits Can Help
Upon notification of the death, an AU HR Analyst will obtain an electronic copy of the employee's Summary of Benefits and Life Insurance Beneficiary Designation from the OneUSG Connect - Benefits Center portal for our records.
Life Insurance
AU Benefits Department can also assist employees by confirming life insurance for funeral arrangements or assignment purposes. Calls from funeral homes that need to verify life insurance information should be directed to the HR Analyst at 706-721-7894.
How OneUSG Benefits Center Will Help
A Life Specialist from the OneUSG Connect- Benefits Center will call the beneficiary on file with the Benefits Center within 3 days of receiving (electronic) notification of the employee’s death to review the benefits and life insurance that the employee was enrolled in prior to their death.
IMPORTANT: The One USG Connect-Benefits Center cannot discuss life insurance or other benefits with family members or beneficiaries until the employee’s termination has been sent to the Benefits Center by electronic file (after being entered by AU Human Resources). A delay in entering the termination in PeopleSoft will cause a delay in the family receiving information about survivor benefits.
Life Insurance Claims & Continuing Medical Insurance
A Life Specialist can assist family members by providing information on how to continue medical, dental, and other benefits for family members covered on the deceased employee’s insurance and get instructions for filing life insurance claims with MetLife.
Beneficiaries can speak with a Life Specialist at the One USG Connect Benefits Center by phoning 1-844-587-4236, press 7 to speak. Representatives are available Monday through Friday from 8 a.m. – 5 p.m. Eastern time.
Retirement plan or cecord keeper for that plan should be contacted by a family member as soon as possible when an employee passes away. A retirement plan representative will provide directions for submitting proof of death and discuss the available distribution options with the employee’s beneficiary for each retirement plan that the employee is enrolled in.
If you are unsure of the retirement plans that the employee was enrolled in, please contact the AU HR Service Center at 706-721-9365 to speak with an HR representative for assistance.
Support for AU Employees & Families
Resources for Departments & Managers