Computing at Reese Library

The Information Desk on the first floor of Reese Library can assist library patrons with printing and scanning, computer logons, microform machines (personnel permitting), and basic computer technical help such as saving files, sending emails and attachments, scanning, and using the wireless network.

Staff are available at the desk whenever the library is open. For more in-depth computer assistance or orientation to the microfilm reader and scanners, a staff member is available Monday through Friday 8:30 a.m. - 5:00 p.m. 


The ITS Student Helpdesk is co-located with the Information Desk and can provide more in-depth computer assistance.

 

Logging in to a Workstation


The lab computers in Reese Library are for students, faculty and staff of Augusta University. There are two computers which are available for community users if not in use by our students, faculty or staff. There are also computer kiosks on each floor that give direct access to the GIL-Find library catalog to any library patron.

Students receive a Pounce account as part of their application to Augusta University. Students should use the Pounce userid and password to access campus computers after they have registered for classes. Faculty and staff are given userids and passwords as part of the hiring process.

If you have trouble logging in or have forgotten your password, contact the ITS Help Desk at 706-721-4000. Before calling, check the following:

    • Caps Lock: Make sure the Caps Lock key is off. On Reese Library lab keyboards, a blue LED above the key with the lock and "A" symbol indicates that Caps Lock is on. The LED with the number 9 is typically on and can be ignored.
    • Keyboard obstructions: Check for objects resting on the keyboard, such as a notebook accidentally pressing the Ctrl key.

CONTACT US

706-737-1744

reference@augusta.edu

 

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Saving Your Work

Saving your work often is one of the keys to college success. To avoid losing your work, save often and back up important files. For security and stability, all Augusta University computer labs are configured to restore a clean version of Microsoft Windows each time a computer restarts. Any unsaved work will be lost. If a computer experiences problems, restarting it is often the first troubleshooting step, so always save your work beforehand.

WHERE TO SAVE FILES:

    1. The easiest way to save files is to use Microsoft OneDrive, which is a cloud storage service tied to your AU Microsoft 365 account, giving you 1 TB of online space to save, access, and share your schoolwork from any device. You can open Microsoft OneDrive by going directly to the Microsoft OneDrive Web Portal or by searching for "OneDrive" in your computer's Start menu or File Explorer.
    2. Save the file to Box (https://box.augusta.edu). a cloud storage service available to AU users with virtually unlimited storage. Create separate folders for each class, club, or activity to keep your files organized and accessible. You can access Box from anywhere with an internet connection using your JAGNetID and password. Box also integrates with Microsoft Office on campus, allowing you to open and save files directly from Office applications. 

WHEN TO SAVE FILES

    1. When creating a new document, use the software’s Save As option to choose a storage location and give the file a descriptive name. A helpful naming format is "[classname]_[assignmentname]_[myname]" (i.e., ENGL1101_IntroductoryEssay_JohnDoe.docx). This makes files easy to identify, even years later. Before naming your file, check the assignment instructions or course syllabus, as some professors require specific file names for submissions through Desire2Learn (D2L).
    2. When you have written a paragraph or completed a particularly complex thought. Use the software's "Save" option to make sure you don't lose those bons mots. Basically, any time you complete a thought you should save the file.

Printing in Reese Library

Students can print on campus using their printing allowance. Students can go to the JAGCard office to add funds to this allowance if they find they need more pages. There are printers on all three floors of the library to accommodate black, white and color printing. We utillize a service PaperCut to manage printing services. All printers are double-sided color printers. More information is available: https://my.augusta.edu/pages/computers-and-printing.

Wireless Networking

We offer three wireless networks: AU-Secure, Eduroam, and AU-Guest. AU-Secure is Augusta University’s preferred network for AU-managed devices only.

    • Eduroam is the recommended network for all personal devices—including phones, laptops, and tablets.
    • AU-Guest is available for short-term visitor access.
    • Wi-Fi is available throughout campus, including classrooms, offices, green spaces, and many buildings.

 

Reese Library offers a wide range of computers and software for students. PCs only 1st floor, PCs and Mac 2nd floor collaborative space, pcs only 3rd floor