Transcripts - Parchment

When you have successfully entered your order, you will see a screen with a title of "Order Accepted for Processing". This screen will state that your transcript order has been accepted and will provide you with a 9-character order number that you should retain in case you need to contact us about your order. If you do not see the "Order Accepted for Processing" screen, it is most likely because you have entered some incorrect information or your payment did not process successfully.

You must provide a Social Security Number or Student ID number to assist with verifying your identity and ensuring your information remains secure. Please enter your ID as close to the correct numbers as you can recall. In the event it does not match our records, be sure your date of birth is correct so we can verify your information.

If the social security number is optional, leave the field blank. Otherwise, enter 111223333 in the social security number field.

You may use another person's credit card provided you have permission from that person to do so. You should also make sure that the other person (your parent, friend, etc.) is fully aware that your order charge will appear on their credit card billing statement. If the charge is disputed because the charge is not recognized by the cardholder, YOU will be responsible for the charge itself plus a handling fee for dealing with this incorrectly disputed charge. You should also be aware that in most cases the use of a credit card in someone else's name will prohibit us from offering the Automatic Authorization feature on your order.

First, check your spam/junk folder to see if the email is there. Otherwise, you can go online to transcriptsplus.net/order and click on the "check the status of my order" link to request another copy. You can also contact our Customer Service Center at 847-716-3005 and we will re-send another authorization form (or any other email you may be missing).

You must supply a valid email address in order to use this service. If problems arise in processing your order, we must be able to communicate with you. If you enter a phony or invalid email address simply to get us to accept your order and a problem arises in processing your order, we will never be able to tell you about the problem and will automatically cancel your order after 30 days.

The state code should be left blank and the country code should be PR, VI or VG.

First Class Mail is the term used by the USPS to denote regular service; i.e. putting a stamp on the parcel and putting it in a mailbox. This is the default method of delivery used by most schools. It does not speed up delivery.

The delivery method you choose for your order (First Class Mail, Fedex, UPS, etc.) only applies once your order has been completely processed and printed. The time it takes to process and print your order is dependent on each school's offerings (Standard or Rush), how busy the records office staff is at the time your order is submitted for processing, whether your records at the school are in their online system or stored offline (if you attended prior to the school's implementation of electronic records), whether you have any special requirements for your order such as attachments or evaluation of general education credits, and how the school has set up their transcript printing cycles (some print on demand and others print overnight and mail the next morning).

While Electronic Delivery is certainly the fastest way to get your transcript sent to a recipient and provides the highest degree of confidence that your order has been received, it is also a complicated process that requires that both the sender and receiver have special programs in place to deal with transcripts in electronic format. Schools that have the ability to accept and automatically process electronic transcripts in EDI or XML (i.e. data file) format, often do not want to accept PDF transcripts because PDFs in most cases require manual processing. For this reason, you will see different delivery options on your order based solely on which receiving institution you have chosen. Furthermore, at this time, EDI and XML delivery is only available to accredited post-secondary institutions and not to businesses or other non-academic recipients. Depending on your school, PDFs may or may not be available to 3rd parties such as individuals and businesses.

Space parameters are determined by the individual school and their Student Information Systems. If your address is longer than allowed, you can either abbreviate the address to fit or check with the receiving party to see what they might suggest.

Yes. Go to https://www.parchment.com/order/track-an-order/ and click on the "Sign In To Track An Order" link. You will need your order number and either your Social Security or Student ID number in order to proceed. Many of our email messages will also contain a direct link to our Self-ServicePlus™ web application. Simply click the link in the email and you will be shown the status of your order.

Yes. Older records are often stored off-site and require additional time to process.

If your order requires a signed authorization form and it is not received within 30 days, your order will be automatically canceled. PLEASE NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charges if your order is canceled.

If your hold is not cleared within 30 days of placing an order, your order will be automatically canceled and you will be notified via email.

The transactions you are seeing on your credit card are for pending charges only. The most likely cause is that we rejected your credit card one or more times because we could not verify your card billing address or card security value. Many issuing banks will reserve the charge on your card even though the card authorization attempt is rejected. These pending charges normally expire within 7 to 30 days. We cannot be responsible for any overdraft fees resulting from over-limit conditions caused by multiple failed authorization attempts. The actual charge for your transcript order should only appear once on your credit card statement when your order has been completed. (AGAIN NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charge if your order is canceled).

Once your order is entered into our system, any of the following situations could be affecting the delivery of your transcript:

1. All transcript orders require some form of authentication or authorization. If you were not originally authenticated by the sending institution at the time your order was placed or your order was eligible for "Automatic Authorization" but we could not match the information you provided to information in the institution’s student records system, then your order may be waiting on you to send in a signed Authorization Form. If this is the case, we will be sending you a reminder notice and a copy of an Authorization Form.
2. It is possible that you have an outstanding obligation to the institution and this is preventing your order from being processed. If so, you should have received an email from us telling you about this problem and how to correct it.
3. If you entered any of the student identifying data incorrectly (such as Social Security Number, date of birth, or student name) the institution's staff may be having trouble locating your records.
4. If you attended the institution prior to the time they began maintaining electronic records, then it is possible that you are seeing this option because you entered your from/to attendance years incorrectly on the order screen and the institution will be unable to complete your order electronically. This "PDF Delivered Electronically to Recipient" option only appears on our screens when both the "Attended From" and the "Attended To" years on the order form are later than the first year of electronic data maintained by the institution.
5. If the email address that you entered on your order was incorrect or if your email provider is blocking our emails to you (mysupport@credentialssolutions.com), then you will not receive our notifications about problems with your order and will not receive our authorization reminder forms. Note: if you never received your order receipt email from us, then there may be a problem with the email address you provided and you should contact our Customer Service Department at the number shown below.
6. If you selected a "Hold for Grades" or "Hold for Degree" option on your order (if the institution offered such an option), then your order will typically not be completed until this information has been posted at the end of the term.

Normally the receiving institution must still do additional work on your information before it actually appears in their student records system. For this reason, you might call the admissions office and they may still respond that your transcript is not in their system. However, if we have sent you an email acknowledgement, then you can rely on the fact that your transcript is fact in the possession of the receiving institution but possibly still being processed. Your email acknowledgement from us is similar to a delivery confirmation from the U.S. Post Office on an Express Mail or Priority Mail package. It is also like confirming delivery of a Fedex or UPS package by tracking it online.