Institutional Effectiveness (IE) offers project management services, facilitation services, project management training, and mentoring services to units across Augusta University. Utilizing industry best practices and standards, our professional project managers are dedicated to managing large projects and sharing best practices across the enterprise.


IE provides project management services for large, multi-unit efforts. A project manager is assigned to work directly with a project leader from the functional area from the initiation phase when the project and project teams are defined, to the implementation phase when the project tasks are worked to deliver the deliverables and objectives of the project, to the closing phase when the lessons learned are captured and the project closes and moves to operations.

All projects, initiatives, and services are planned and managed by our project managers by utilizing industry best practices and standards. The tools, templates, and processes used by IE Project Management are all based on the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK)




IE’s facilitation services support units by providing a high-level administrative process that engages stakeholders, facilitates discussions, and advances progress towards identified university- or enterprise-level goals.

These services are provided to large-scale efforts which do not typically meet the IE project management criteria, but still require a process driver to ensure success.




IE provides training to units in project management processes, tools, and templates based on industry best practices and standards. This trains others to utilize project management best practices to plan, manage, and execute projects within their own unit.




IE provides coaching and mentoring services for units on project management best practices, tools, and processes. This includes sharing templates and techniques to assist in planning and managing any size project. IE Project Managers guide units through the project management process as the mentees serve in the role of project manager for their project.




Project Management

Project Management is the application of knowledge, skills, tools, and techniques to achieve a set of objectives. These skills, tools, and techniques can be used to manage projects, initiatives, facilitations, and more.

The Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK) and its collection of processes, best practices, terminologies, and guidelines are accepted as standards within the project management industry. IE actively utilizes the PMBOK as a guide in planning, managing, monitoring, and executing projects. This, in turn, allows IE to adjust our practices and terminologies to best fit the needs of Augusta University.

project is a temporary endeavor undertaken to produce a defined outcome. It is temporary in that it has a defined beginning, and by working with the project team in developing the scope, deliverables, and timeline, it will have a defined ending.

The project manager provides support to the project leader by working with the project leader and the project teams to plan, manage, and implement the project by utilizing project management processes. The project manager acts as a project management process champion for the length of the project.

IE provides project management support for the following categories of projects:

• Enterprise Projects, which are projects that involve units from both the university and the healthcare missions of the institution.

 University Projects, which are projects that involve multiple units covered by the university’s mission.

At AU, there can also be departmental projects which are projects internal to the unit. These projects can require external resources to complete tasks, but they do not involve multiple units across the university or across the enterprise. IE does not provide project management services for departmental projects, but we do offer project management training and mentoring services to those charged with managing departmental projects.


 Have a defined start and end date.

• Either implement a new service, process, system, product, or solution, or they update an existing service, process, system, or product.

Operations are:

• Efforts that are ongoing or routine.

 The ongoing execution of activities that serve to fulfill the mission or core function of the unit.

• Typically core business functions of a unit.


facilitation is an administrative process which provides high-level assistance in the coordination, meeting management, and documentation of activities involving multiple units/groups across the enterprise. This service has a defined timeframe.

The project manager works with the facilitation leader to record and report outcomes and to facilitate discussions in order to ensure all stakeholders are involved.

 The pre-identified goals in the facilitation are at a university or enterprise level.

 The facilitation involves more than one unit from the university and/or the healthcare missions of the institution.

 There is a need for a facilitator and/or process driver to ensure the success of the project.

 The facilitation is designed to advance an ongoing conversation that ensures progress towards a common set of pre-identified goals.

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