How can I log into my Augusta University Box account if I'm already logged in to my
personal Box account?
If you're currently logged in to your personal Box account, first log out of that
account and then log in to your Augusta University Box account.
Using Box
What if I don't want to share any of my Box documents?
You're not required to share any documents. You only need to share the documents on
which you want others to collaborate with you.
Can I share my files with people outside Augusta University?
Yes. You can share documents with people outside Augusta University, but those people
must have a Box account, even if it’s a personal Box account. If you share documents
with someone who does not have a Box account, they will be prompted to create a free
personal Box account when they try to access the files you shared.
How long will files stay in the trash?
Deleted files are kept in the Trash folder for 90 days. You can restore deleted items
from the trash bin within that time frame.
Accessing Box
Supported Web Browsers
Box supports the current and prior major releases of the following web browsers and
desktop/mobile Operating System (OS) versions on a rolling basis. While Box is compatible
with older web browsers, most interface issues encountered are easily resolved by
simply updating your browser to the latest version.
Web Browsers
- Microsoft Edge -Box Drag-n-Drop isn't working in Win 10 with Edge. You can click the
ellipsis (...) on the upper right corner > Open with Internet Explorer, then try to
drag and drop the file again.
- Safari -The two latest versions on Mac OS X (as specified in the OS section below).
- Safari on iOS 6 and above for mobile browsers.
- Firefox - The two latest versions.
- Chrome - The two latest versions.
Browser-Specific Upload Limits
IE applies file-size upload and download limits that supersede Box account-level upload
limits.
- Users accessing Box through IE versions 10 and 11 can only upload files under 4GB
in size.
Operating Systems (OS):
- Windows -10 and 11 (64-bit)
- OS X -The two latest versions, Note: Box Sync supports the three latest versions.
- iOS -The two latest versions.
Can I access Box over a wireless connection?
Yes, you can use Box anywhere you can access the Internet and have access to a compatible
device.
Access Box
Troubleshooting Box Upload Issues
If you are having trouble uploading files or folders, please try the following troubleshooting
steps:
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge.
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names
containing non-printable ascii, "/" or "\", names with leading or trailing spaces,
and the special names “.” and “..” are also unsupported. Box supports only Unicode
Basic Multilingual Plane (BMP) characters in file and folder names.
The following reserved characters are not allowed:
-
-
- < (less than)
- > (greater than)
- : (colon)
- " (double quote)
- / (forward slash)
- \ (backslash)
- | (vertical bar or pipe)
- ? (question mark)
- * (asterisk)
- Verify that the file or folder's path on Windows machines is under the 255-character Windows limitation. Folder paths that exceed 255 characters may truncate the content's name before uploading
to Box.
- Make sure you are uploading files smaller than the maximum for your account type.
To determine your maximum, click on your initials in the top-right corner of the page and select Account Settings. Then, click on Account and your Max file size will be listed under Account Details.
- Try uploading using the File upload method instead of Folder upload, or vice versa.
- Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection
to the internet drops intermittently. If this is the case, we recommend the Folder upload method.
- Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes
a built-in firewall. If you are attempting to access Box from an office setting and
experience upload issues, then please contact your IT administrator or internal Help
Desk.
- Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy
configuration.
- For Download issues please see Common Issues with Downloading Files
Potential Causes of Slow Uploads
Slow upload speeds can have a variety of causes.
If you find that your upload is taking longer than it should, we have listed a few
reasons that may affect upload speeds.
- Firewalls: Firewalls can slow down or block the upload process. If you use third-party software,
try temporarily turning off firewalls such as ZoneAlarm, the built-in Windows firewall, Mac firewall,
or any others.
- Business network restrictions: Users accessing Box from an office setting may find that their IT department has blocked
or slowed down connections to Box.
- Try consulting your IT department on restrictions they may have placed on uploads
or unapproved web sites.
- You can determine this by leaving your company network (ex. try a coffee shop with
Wi-Fi) and see if the issue persists.
- VPNs may cause your IP address to be misplaced and inadvertently place your computer
in another geographic location other than your actual location. This can affect your
upload speeds. Ask your network / IT department if a VPN could be changing your actual
location on the internet.
- Browser Specific Issues: Try a different browser or computer. Users may find that their upload speeds increase
on alternative browsers.
- Device Specific Issues: If your upload speed has not improved after you have tried updating and/or switching
internet browsers, please try a different computer to help isolate the issue.
- If your upload speed increases on another computer, then you will know that the first
computer itself was causing the slower speed.
- If your speed does not increase, then this is most likely an issue with your internet
connection.
- Internet Service Provider: Sometimes slow upload speeds are the fault of your Internet Service Provider.
- We recommend a high-speed internet connection with high upload speeds. Fiber is best,
followed by Cable and DSL.
- Often with Cable and DSL, the upload speed is significantly slower than the download
speed. This will result in fast loading times for most websites and file downloads,
but slow uploads.
Bandwidth and Box Endpoints
Upload speed depends on your network connection and a component of this is bandwidth.
- Bandwidth determines the amount of data that can pass from the Internet to your web
browser in a given amount of time.
- A smaller bandwidth results in a longer time that it takes Internet data to transfer
on your web browser.
Box offers multiple endpoints to make sure your uploads are taking the most efficient route. See our announcement: Box expands its Global Network Presence
